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An assistant that answers your customers' questions from your own content, day and night, hands over to a person when it should, and passes every enquiry to your CRM. Deployed on your site, under your account. Try ours: it is the chat bubble on this page.
An AI customer service agent is a chat assistant on your website that has read your services, prices, policies and frequently asked questions, and answers customers in your tone. When a question is outside what it knows, it says so and hands over. When a visitor wants a quote, a call or an audit, it takes their details and puts them in your CRM with a summary of the conversation.
It is built on your content and deployed under your own account, so you own it and control the data. We tune it every month from what real customers actually ask.
Opening hours, prices, what is included, how long it takes, what happens next. Answered instantly and consistently, from your content.
Name, contact details, what they need and the conversation so far, delivered to your CRM so a person follows up with context.
Complaints, anything sensitive, anything it is unsure of: it offers a person, and never bluffs.
A monthly summary of the questions people bring, which is often the most useful market research you will get.
It introduces itself as an AI assistant, never invents prices or promises, and follows the rules you set for tone and topics.
Deployed under your account. If we part ways, it keeps working and the transcripts stay with you.
Price: from £4,000 to build and launch, then from £1,000 a month. Confirmed in writing after a scoping call.
The chat bubble on this page is our own AI customer service agent, built the same way and connected to our own CRM. Ask it something.
How we ran the agency through AI transformation first, from CRM to content to client reporting.
Read more →One system for leads, audits, actions and reporting, and five lessons about supervising AI.
Read more →Why we retired an estimated score and rebuilt reporting on data from Copilot, Google and ChatGPT.
Read more →Book a short scoping call. We will confirm the content in scope, the rules, the set-up fee and a launch date.
Book a scoping callWant to see it first? Open the chat bubble on this page and ask Alex a question.
The AI Ops Audit maps your workflows, sets up the quick wins and gives you a costed 90-day roadmap. Two weeks, from £3,000.
Start with the AI Ops Audit